The Shepway Medical CentreTel: 01622 753920
The Grove Green Medical Centre, Tel: 01622 734775
NEW SERVICE - The surgery is now offering extended opening hours for patients that are unable to attend during the day. Please click here for details
To avoid errors, requests for medication are not accepted over the telephone.
Please note that we require 2 full working days to process your repeat prescription. Please do not ask the reception staff to rush it through for you. It may seem like a small matter to request us to deal with one prescription urgently, but we have a large volume of prescriptions to deal with on a daily basis. We cannot treat late requests for repeat medication as an emergency unless medically necessary.
*Please note that the chemist requires a further 24 hours to process your prescription.
When presenting a repeat prescription request it should be noted that patients have the option of collecting the prescription from the surgery or have it sent to one of the Chemists at Shepway, Downswood, Grove Green or Penenden Heath. All requests should be clearly marked with their preference but please allow an additional 24 hours to the above.
If you wish to have your prescription posted to you then please supply a stamped, addressed envelope and mark your request clearly. (Please allow for postal delays).lf you need to have your medication delivered you will need to arrange this with the chemist.
If you have been issued with one, please use your repeat prescription request slip to re-order your medication. If you do not have one then please write your request clearly on a piece of paper along with your name, telephone number and date of birth.
When coming to the surgery to order a prescription please ensure that you know exactly what medications you need. Please do not ask the receptionist to look this information up for you or assume that staff will be aware of your needs.
If we have not issued you with the medication you are requesting before, then please clearly inform us why you are requesting it and by whom it was previously recommended or prescribed.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2016, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £805, whereas a three month PPC will cost you £29.10 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
A system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short.
The Electronic Prescription Service is an NHS service that sends your prescription from your GP surgery to a Pharmacy without the need for a paper copy.
Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the Electronic Prescription Service (EPS).
With EPS you will not have to visit your practice to pick up your paper prescription anymore.
You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop.
EPS is reliable, secure and confidential.
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