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Noticeboard

Proposal to Reduce the Practice Boundary

We have updated our Privacy Policy.  Please click here to view.

NEW SERVICE - The surgery is now offering extended opening hours for patients that are unable to attend during the day.  Please click here for details

SMS Text Message reminders will be sent for some appointments.  If you wish to opt out of this service, please speak to reception.

Did you know that all patients have a Named Allocated GP - please click here for more information

New Online Services - You can Book GP appointments and you can now access detailed information from your medical records online, wherever you are.  Please click here

stockxpertcom_id20808191_size0Comments & Complaints

We hope that you find our services efficient, accessible and relevant to your needs. We welcome any suggestion you may have for improvements, for which you may speak to your doctor, the practice manager, or the business manager.

If you unfortunately wish to lodge a complaint against any member of staff, or any matter concerning the practice, then please let the practice manager know. 

 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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